SHIPPING RETURNS
SHIPPING INFORMATION
All ready stocks will be sent the next working day.
Free shipping for purchase above SGD100.
You will receive your parcel within 3-5 working days, depending on your delivery address.
Once the stock is delivered, we will provide you the tracking number. If it is unsuccessful to reach you or the parcel is returned to us, you may need to bear ,and bear the postage fee to resend the parcel.
RETURNS POLICY
Thanks for shopping at Cocoon Secrets.
If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have [30] calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If you have any questions on how to return your item to us, contact us.